Information from A to Z

Useful details about the hotel and region

ARRIVAL

On the day of arrival your room will be available from 14:00.

DEPARTURE

On the day of departure we kindly ask you to leave your room by 11:00. Depending on whether or not the room is needed for other guests, there may be the option of checking out later for an extra fee. Please speak to a member of staff at reception the day before you leave.

BANK DETAILS

Bank: Raiffeisenbank Hochkönig
Sort code: 35003, Account number: 10.215
IBAN: AT04 3500 3000 1801 0215
SWIFT: RVSAAT2S003

RECEPTION

Our reception team will be happy to assist you from 8:00 until 22:00.

POSTCARDS

Postcards are available from reception for €0.40 per card. There is a postbox at reception, next to the red information board.

ATTRACTIONS

We have information folders with details of many attractions and days out in the Salzburg region. Please ask a member of staff at reception if you wish to look through the folder. They will also be happy to tell you about currrent opening hours and prices.

PRINTING & PHOTOCOPYING

We will be happy to print and photocopy items for you at reception.

STAMPS

Stamps are available from reception (€0.68 for Austria, €0.80 for other countries).

LIBRARY

In the TV room (next to the seminar room) you will find a library.

FLOWERS

We will be happy to organise a bouquet of flowers for you. Please let us know at least two days in advance.

PAYMENT OPTIONS

Payment can be made at reception from 8:00 to 22:00. We accept cash, debit cards and credit cards (VISA, MasterCard).

TELEVISION

Each room has a cable television that can be used free of charge. Out of respect for other guests staying in the neighbouring rooms please keep the volume down.

PRESENTS

We have a small selection of ceramics, honey, creams, etc. in the display case near the entrance to the hotel.

PETS

Pets are welcome in our hotel. We charge €12.00 per day per pet (not including food). Please be aware that pets are not allowed in the dining room.

HOCHKÖNIG CARD

Once you have checked in you will receive the Hochkönig Card from reception. This card gives you a range of deals and discounts on sights, attractions and cable cars in the region.

INTERNET

There is free wireless internet in all the rooms, in the lounge area and in the dining room. Please speak to a member of staff for the password.

POST/MESSAGES

Post and messages can be found in your pigeon hole at reception.

UNDERGROUND PARKING

In winter guests can use our underground parking facilities for €6.00 per day or €32.00 per week. In summer guests can use the underground parking facilities free of charge.

BABY PACKAGE

We will be happy to put together a baby package including a cot, changing mat, nappy waste bin, baby bath, highchair, buggy, back carrier and baby intercom.

CHILDREN'S SWIMMING POOL

Our indoor swimming pool has a separate pool for toddlers and young children.

CHILDREN'S PLAY ROOM

There is a children's play room on the ground floor, next to the stairs leading to the reception desk. We also have table tennis and table football facilities in a room next to the terrace. Bats and balls are available from reception.

CHILDREN'S MENU

We have a special children's menu avaiable at dinner.

CHILDREN'S ACTIVITY PROGRAMME

In the summer months children (up to 15 years of age) can take part in the local activity programme. Holders of the Hochkönig Card receive a discount. Please speak to a member of staff at reception for more details.

The following brochures and maps are available from reception:

  • Leisure activities map
  • Hiking map
  • Mountainbike map
  • Geocaching treasure map
  • Hochkönig Card info folder

BREAKFAST

Breakfast is served from 8:00 until 10:00. Guests can look forward to a healthy and hearty breakfast buffet with fruit and vegetables, muesli, yoghurts, milk fresh from the dairy farm, juices, cold meats and cheeses from the region, jams, fresh bread and rolls.

AFTERNOON SNACK

Our afternoon snack is served from 14:00 until 17:00. It includes main courses as well as coffee and homemade pastries.

DINNER

Dinner is served from 18:00 until 20:00. It comprises a five-course meal with three different main course options, including a healthy option. Diners can help themselves to the fresh salad buffet and cheese board. We also offer regular highlights such as ice cream buffets, Italian buffets, local delicacies and gala dinners.

CHILDREN'S MENU

We have a special children's menu available at dinner.

FURTHER FOOD & DRINK OPTIONS

From early morning until late afternoon guests are welcome to help themselves to tea, juice, water and fruit.

Our dining room closes at 21:00. Guests are welcome to continue the evening with a drink at the hotel bar.

In the dining room and at the hotel bar, guests staying at the hotel receive all drinks half price!
That means a bottle of wine which normally costs €48.00 can be bought for just €24.00!

HIKING SERVICE

We offer one guided hike per day. Details on each day's hike can be found on the information board at reception.

HIKING MAP

A hiking map of the region (Maria Alm-Dienten-Mühlbach) is available from reception.

TREASURE MAP - THE HIGHKING CODE - GEOCACHING

Can you crack the Highking Code? Geocaching enthusiasts will find a treasure map at reception.

HIKING PHOTOS

Want to take our photos of the day's guided hike home with you as a souvenir? We will be happy to put them onto a CD for you (€5.00 per CD).

HIKING BUS

Arrival and departure times of the hiking bus can be found on the information board at reception. We will be happy to provide you with your own copy of the timetable.

WEATHER SERVICE

Our daily newsletter includes the latest weather forecast.

HIKING CARD

Pick up a hiking card from reception and collect stamps from different mountain huts in the region.

SHUTTLE SERVICE

We will be happy to take you to and pick you up from places which are not served by the local hiking bus.

SHOE ROOM

Next to the entrance to the hotel you will find a room for storing ski boots in winter and hiking boots in summer. We kindly ask you to leave your hiking boots here and not walk through the hotel wearing them.

HIKING EQUIPMENT HIRE (free of charge)

Rucksacks, hiking poles, umbrellas, telescopic poles, Nordic walking poles, etc. can be borrowed free of charge from reception.

CABLE CARS

Details about the operating hours of the cable cars in Maria Alm-Dienten-Mühlbach can be found in the information folder in your room.

INDOOR SWIMMING POOL

From 7:00 until 21:00 guests are welcome to visit our indoor swimming pool with massage jets, flow channel and waterfall. Please do not leave children unattended in the pool area.

SALTWATER GROTTO

Warm steam and a high concentration of natural salt in the air make our saltwater grotto the perfect place to relax as your body absorbs many valuable nutrients and trace elements.

PINEWOOD SAUNA

Soothing heat and the smell of natural pinewood make our brand new pinewood sauna the ideal place to lie back and reflect on an action-packed day in the mountains.

Our spa also offers a large shower area, a quiet room and an outdoor area. It is open from 15:00 until 19:00. Children under the age of 13 must be accompanied by an adult.

STEAM ROOM

Large enough for two people, our steam room has a constant air temperature of 40-50°C and a high level of humidity in order to stimulate the blood circulation to the skin. A session in the steam room will leave you not only rested and relaxed but also with softer skin from head to toe. Steam rooms are also known as a treatment for rheumatism and breathing problems.

INFRARED CABIN

The temperature inside our infrared cabin may be just 35°C, but that is enough to leave you feeling relaxed and refreshed. Back pain, immune system problems and tense muscles are just three of the many complaints which can be treated using infrared rays which penetrate deep into the muscles. A recent study has proven the benefits of infrared cabins in preventing illness and shown that people who use them are healthier, more balanced and happier!

SCENTED GROTTO

Steam sauna for two people with warm air (40°C) and high humidity. Ideal for sweating out toxins. Choose from five different scents: special relax mixture, hay flower, conifer, eucalyptus, balm.
Duration: 15 minutes, price: €3.50

SUNBED

For those wishing to work on their tan even on rainy days we recommend our sunbed with its special face tanner.
Duration: 15 minutes, price: €5.00

Tokens are available from reception.

MASSAGES

Treat yourself to a massage on holiday! A massage is the perfect way to relax from head to toe. Talk to our in-house masseur for details on the different massages available.

Speak to a member of staff at reception to make an appointment!

SKI PASS

Save time queuing in the morning and buy your ski pass directly from reception. Ski passes are available from anywhere between one and eight days. Other ski pass options can be purchased from the ticket office at the bottom of the Bürglalm-Bahn cable car.

SKI SCHOOL

Information on courses and prices at the local ski school "Skischule TOP" is available at reception. The head of the ski school, Herr Meixner, comes to our hotel on Saturdays and Sundays at around 20:00 and will be happy to give you further information and advice.

SPORTS SHOP

We have our own sports shop where you can hire equipment, have your skis serviced, etc. Guests staying at the hotel receive 20% off when renting equipment and 10% off when purchasing articles.

SKI AND BOOT ROOM

There is a storage room for skis and boots at the hotel entrance. In order to avoid confusion we ask you to place your ski boots in the boxes. Please remove any snow from your ski boots before entering the hotel. We kindly ask guests not to wear ski boots in the hotel. Thank you for your understanding.

WINTER HIKING PATHS & CROSS-COUNTRY SKIING TRAILS

In Dienten there are around 25km of well-maintained winter hiking trails. Cross-country skiers will enjoy the 10km "Hochkönigloipe" on the Dientner Sattel ridge.

Cancellation Insurance

Just in case something happens

Nobody plans to cancel a holiday, but life is full of surprises. That is why we recommend that guests purchase holiday cancellation insurance in order to cover any costs arising from late cancellations, early departures and unforseen incidents such as helicopter rescues. There are different options available with different levels of cover.

For more information visit www.europaeische.at

Please be aware that cancellations must be made in writing. The Austrian General Hotel Terms and Conditions (2006) apply. Please ask for more information (company registration number FN 53452 g, Salzburg).

Austrian General Hotel Terms and Conditions

Holiday in Dienten
Book now!

Want to know more?

We will be happy to answer your questions, provide details on booking and send you a non-binding offer!