Information from A to Z

Useful details about the hotel and region

ARRIVAL

On the day of arrival your room will be available from 15:00.

DEPARTURE

On the day of departure we kindly ask you to leave your room by 10:30. Depending on whether or not the room is needed for other guests, there may be the option of checking out later for an extra fee. Please speak to a member of staff at reception the day before you leave.

BANK DETAILS

Bank: Raiffeisenbank Pinzgau Mitte 
Sort code: 35053 
IBAN: AT44 3505 3000 1801 0215
SWIFT: RVSAAT2S053

RECEPTION

Our reception team will be happy to assist you from 8:00 until 21:30.

POSTCARDS

Postcards are available from reception for €0.40 per card. There is a postbox at reception, next to the red information board.

ATTRACTIONS

We have information folders with details of many attractions and days out in the Salzburg region. Please ask a member of staff at reception if you wish to look through the folder. They will also be happy to tell you about currrent opening hours and prices.

PRINTING & PHOTOCOPYING

We will be happy to print and photocopy items for you at reception.

STAMPS

Stamps are available at the reception .

LIBRARY

In the TV room (next to the seminar room) you will find a library.

FLOWERS

We will be happy to organise a bouquet of flowers for you. Please let us know at least two days in advance.

PAYMENT OPTIONS

Payment can be made at reception from 8:00 to 21:30. We accept cash, debit cards and credit cards (VISA, MasterCard).

TELEVISION

Each room has a cable television that can be used free of charge. Out of respect for other guests staying in the neighbouring rooms please keep the volume down.

PRESENTS

We have a small selection of ceramics, honey, creams, etc. in the display case near the entrance to the hotel.

PETS

Pets are welcome in our hotel. We charge €12.00 per day per pet (not including food). Please be aware that pets are not allowed in the dining room.

HOCHKÖNIG CARD

Once you have checked in you will receive the Hochkönig Card from reception. This card gives you a range of deals and discounts on sights, attractions and cable cars in the region.

INTERNET

There is free wireless internet in all the rooms, in the lounge area and in the dining room. Please speak to a member of staff for the password.

POST/MESSAGES

Post and messages can be found in your pigeon hole at reception.

UNDERGROUND PARKING

In winter guests can use our underground parking facilities for €6.00 per day or €32.00 per week. In summer guests can use the underground parking facilities free of charge.

Ab 01.Juli 2021 weitreichende Erleichterungen  für den Tourismus 

  • Die 3-G Regel gilt dabei weiterhin: Gäste haben nach wie vor ein gültiges negatives Testergebnis, einen Impfnachweis oder eine Bestätigung über eine durchgemachte Covid-19-Erkrankung vorzuweisen (Testnachweis ab Vollendung des 12. Lebensjahres)
  • Mund-Nasen-Schutz im Handel, in öffentlichen Verkehrsmitteln (Bergbahnen und Wanderbus), Apotheken, Gesundheitseinrichtungen und in Museen 
  • Keine Maskenpflicht in der Gastronomie, Tourismus- oder Freizeitwirtschaft  
  • Kein Mindestabstand zwischen Besucher- oder Gästegruppen mehr 

HYGIENE IM HOTEL
Alle unsere Mitarbeiter wurden von der Firma Hagleitner auf die neuesten Hygienestandards geschult, auch werden seit dem Sommer 2020 laufend getestet.

Wir achten noch mehr als zuvor, auf die intensive Reinigung mit Desinfektionsmittel, auch haben wir dieReinigungszyklen in den öffentlichen Räumen erhöht. Des Weiteren wird unsere Wäsche wie gewohnt nach den strengsten Hygienevorschriften gewaschen. Für Ihre Sicherheit stehen Desinfektionsmittelständer im Hotel bereit.

GESUNDHEIT
Sollten Anzeichen von Krankheiten (wie Fieber, Husten, Kurzatmigkeit, Atembeschwerden) während des Aufenthaltes auftreten, bitte sofort Kontakt mit uns, Ihrer Gastgeberfamilie, aufzunehmen.          Corona - 24h Hotline 1450!

Mund-Nasen-Schutz
Das Tragen eines Mund-Nasen-Schutzes ist in Österreich in allen Geschäften, in öffentlichen Verkehrsmitteln (Busse und Bergbahnen), Apotheken und Gesundheitseinrichtungen Pflicht. 

INFORMATIONEN ZU COVID 19 IN DER REGION HOCHKÖNIG
Aktuelle und wichtige Informationen zur Region Hochkönig finden Sie HIER.

KULINARIK UND RESTAURANT
Wie gewohnt können Sie aus der Vielfalt unseres Frühstücksbuffets auswählen, wir bitten Sie hierzu Ihre Hände an unseren Desinfektionsmittelspender zu desinfizieren oder die bereitsgestellten Einweg-Handschuhe zu benützen. Dies gilt auch für die Nachmittagsjause sowie das abendliche Salatbuffet.

LÜFTEN
Regelmäßiges Lüften des Zimmers fördert die Luftqualität. Frische Luft ist wichtig für das Immunsystem und die Gesundheit, daher bitte wir beim Verlassen des Zimmers am Morgen die Fenster zu öffnen. Unsere Zimmerfeen schließen die Fenster nach der Reinigung Ihres Zimmers.

 

STORNOBEDINGUNGEN SOMMER 2021
Wir möchten Erholung und Wohlbehagen und vor allem Sicherheit, Flexibilität und Entspannung unseren Gästen bieten, daher können Direktbucher jederzeit bis 7 Tage vor Anreise kostenfrei stornieren.

Bitte beachten Sie, dass eine Stornierung nur schriftlich erfolgen kann.

Zusammenfassung:

  • Kostenlose Storno bis 7 Tage vor der Anreise
  • Kostenlose Umbuchungsgarantie bis 7 Tage vor der Anreise
  • Kostenlose Storno bis zum Anreisetag bei Grenzschließung oder Einreiseverbot in die Region Hochkönig oder Ausreiseverbot aus der Heimatgemeinde
  • Kostenloses Storno bei Reisewarnung des zuständigen Ministeriums für den Urlaubsort in der Region Hochkönig

Andernfalls gelten die allgemeinen österreichischen
Geschäftsbedingungen für die Hotellerie.

Bereits getätigte Anzahlungen werden im Falle einer Stornierung in Form eines Wertgutscheines in Höhe der geleisteten Anzahlung abgegolten und können zu einem andern Wunschtermin eingelöst werden. Gerne überweisen wir Ihre Anzahlung auch zurück, hierfür benötigen wir bitte den IBAN sowie den BIC.

In diesen besonderen Zeiten legen wir unseren Gästen den Abschluss einer Reiserücktrittsversicherung besonders ans Herz – so sind Sie und auch wir geschützt – das ist Fairness für alle Beteiligten.  

Die Europäische Reiseversicherung beinhaltet in der Stornoversicherung eine zusätzliche Absicherung für alle COVID-19-Fälle: hierzu das Sonderinfoblatt.

 

STORNOBEDINGUNGEN WINTER 2021/2022  (Stand Juli 2021) 

Für den kommenden Winter 2021/2022 können alle Direktbucher jederzeit bis 14 Tage vor Anreise kostenfrei stornieren.  

BABY PACKAGE

We will be happy to put together a baby package including a cot, changing mat, nappy waste bin, baby bath, highchair, buggy, back carrier and baby intercom.

CHILDREN'S PLAY ROOM

There is a children's play room on the ground floor, next to the stairs leading to the reception desk. We also have table tennis and table football facilities in a room next to the terrace. Bats and balls are available from reception.

CHILDREN'S MENU

We have a special children's menu avaiable at dinner.

CHILDREN'S ACTIVITY PROGRAMME

In the summer months children (up to 15 years of age) can take part in the local activity programme. Holders of the Hochkönig Card receive a discount. Please speak to a member of staff at reception for more details.

The following brochures and maps are available from reception:

  • Leisure activities map
  • Hiking map
  • Mountainbike map
  • Geocaching treasure map
  • Hochkönig Card info folder

BREAKFAST

Breakfast is served from 7:30 until 10:00. Guests can look forward to a healthy and hearty breakfast buffet with fruit and vegetables, muesli, yoghurts, milk fresh from the dairy farm, juices, cold meats and cheeses from the region, jams, fresh bread and rolls.

AFTERNOON SNACK

Our afternoon snack is served from 14:00 until 17:00. It includes main courses as well as coffee and homemade pastries.

DINNER

Dinner is served from 18:00 until 20:00. It comprises a five-course meal with three different main course options, including a healthy option. Diners can help themselves to the fresh salad buffet and cheese board. We also offer regular highlights such as ice cream buffets, Italian buffets, local delicacies and gala dinners.

CHILDREN'S MENU

We have a special children's menu available at dinner.

FURTHER FOOD & DRINK OPTIONS

From early morning until late afternoon guests are welcome to help themselves to tea, juice, water and fruit.

Our dining room closes at 21:00. Guests are welcome to continue the evening with a drink at the hotel bar.

In the dining room and at the hotel bar, guests staying at the hotel receive all drinks half price!
That means a bottle of wine which normally costs €48.00 can be bought for just €24.00!

HIKING SERVICE

We offer one guided hike per day. Details on each day's hike can be found on the information board at reception.

HIKING MAP

A hiking map of the region (Maria Alm-Dienten-Mühlbach) is available from reception.

TREASURE MAP - THE HIGHKING CODE - GEOCACHING

Can you crack the Highking Code? Geocaching enthusiasts will find a treasure map at reception.

HIKING PHOTOS

Want to take our photos of the day's guided hike home with you as a souvenir? We will be happy to put them onto a CD for you (€5.00 per CD).

HIKING BUS

Arrival and departure times of the hiking bus can be found on the information board at reception. We will be happy to provide you with your own copy of the timetable.

WEATHER SERVICE

Our daily newsletter includes the latest weather forecast.

HIKING CARD

Pick up a hiking card from reception and collect stamps from different mountain huts in the region.

SHUTTLE SERVICE

We will be happy to take you to and pick you up from places which are not served by the local hiking bus.

SHOE ROOM

Next to the entrance to the hotel you will find a room for storing ski boots in winter and hiking boots in summer. We kindly ask you to leave your hiking boots here and not walk through the hotel wearing them.

HIKING EQUIPMENT HIRE (free of charge)

Rucksacks, hiking poles, umbrellas, telescopic poles, Nordic walking poles, etc. can be borrowed free of charge from reception.

CABLE CARS

Details about the operating hours of the cable cars in Maria Alm-Dienten-Mühlbach can be found in the information folder in your room.

INDOOR POOL

Our indoor pool with massage jets, counter-current system and underwater bubble jets is open for your enjoyment between 7 am and 9 pm. Please do not leave your children unsupervised at the indoor pool!

 STEAM BATH

Soothing warmth (approx.. 45°C) and gentle humidity increase blood circulation, especially to the skin. The skin is cleansed deep into the pores, becoming soft and beautifully smooth. Cramps and muscle tension are relieved. The stresses of daily life are reduced. Tendencies towards rheumatic complaints begin to fade away. Overworked respiratory passages are able to relax and breathe freely once more.

 ZIRBEN SAUNA

Soothing warmth, fragrant “Zirben” wood, soft light: in our sauna pure well-being flows through every muscle of your body. Perfect for you and even for your body after a day on the slopes or a day of hiking.

HERBAL SAUNA

Our herbal sauna is a low-temperature sauna which is therefore particularly suitable for beginners. Through breathing and skin the essential oils have a soothing and stimulating effect because of the special herbal infusions. Diseases of the respiratory tract are influenced particularly favourably and the metabolism is stimulated. 

Generous shower facilities, and the open-air sauna courtyard complete the sauna pleasure. Open from 3– 7 pm. For children less than 13 years, it is forbidden to take a sauna without an adult!  

 INFRARED CABIN

Temperatures in our infrared cabin reach 35°C, making you feel like a whole new person. Gentle, deep-acting infrared heat awakens a new vibrancy within you, also working wonders for numerous complaints: back pain disappears; the immune system is fortified; stress is reduced, muscle tension melts away; And in the process, this gentle form of sweating even results in weight loss.

 LOUNGE WITH INFRARED BEDS

The radiation emitted by the infrared beds ensures thorough warming of the skin and the underlying tissue layers. The muscle warming leads to increased heart rate. This promotes the entire metabolism in the body and causes an intensive skin cleansing and purification. The improved blood circulation activates the body’s self-healing powers, relieves muscle tension and relieves irritation of the joints. The heat thus works deeper and more intensively, without straining the circulation.

 SALT GROTTO

Salt has many benefits, according to both modern and ancient history.

A Polish physician was the first to officially recognise salt therapy.  He discovered that salt miners rarely suffered from respiratory diseases, thus linking the inhalation of salty air with health benefits. Dr Bochkowsky called this speleotherapy, from the Greek word "speleo", meaning cave. Salt therapy has been popular in Eastern Europe ever since, with the treatment being used for:

  • allergies and hay fever
  • pulmonary or bronchial diseases
  • rheumatic diseases
  • headaches  and migraine
  • digestive disorders
  • cardiovascular diseases
  • stress and exhaustion

Please take a towel to sit on!

ROOM OF REST

Our new relaxation room above the roofs of Dienten with cozy bunks and heavenly floating loungers invites you to relax and unwind. The wellness roof terrace is the perfect place for sunbather. During the opening hours, fruits and drinks are available in front of the relaxation room and in the lounge.

MASSAGES

Treat yourself to a massage on holiday! A massage is the perfect way to relax from head to toe. Talk to our in-house masseur for details on the different massages available.

Speak to a member of staff at reception to make an appointment!

SKI PASS

Save time queuing in the morning and buy your ski pass directly from reception. Ski passes are available from anywhere between one and eight days. Other ski pass options can be purchased from the ticket office at the bottom of the Bürglalm-Bahn cable car.

SKI SCHOOL

Information on courses and prices at the local ski school "Skischule TOP" is available at reception. The head of the ski school, Herr Meixner, comes to our hotel on Saturdays and Sundays at around 20:00 and will be happy to give you further information and advice.

SPORTS SHOP

We have our own sports shop where you can hire equipment, have your skis serviced, etc. Guests staying at the hotel receive 20% off when renting equipment and 10% off when purchasing articles.

SKI AND BOOT ROOM

There is a storage room for skis and boots at the hotel entrance. In order to avoid confusion we ask you to place your ski boots in the boxes. Please remove any snow from your ski boots before entering the hotel. We kindly ask guests not to wear ski boots in the hotel. Thank you for your understanding.

WINTER HIKING PATHS & CROSS-COUNTRY SKIING TRAILS

In Dienten there are around 25km of well-maintained winter hiking trails. Cross-country skiers will enjoy the 10km "Hochkönigloipe" on the Dientner Sattel ridge.

Cancellation Insurance

Just in case something happens

Nobody plans to cancel a holiday, but life is full of surprises. That is why we recommend that guests purchase holiday cancellation insurance in order to cover any costs arising from late cancellations, early departures and unforseen incidents such as helicopter rescues. There are different options available with different levels of cover.

For more information visit www.europaeische.at

Please be aware that cancellations must be made in writing. The Austrian General Hotel Terms and Conditions (2006) apply. Please ask for more information (company registration number FN 53452 g, Salzburg).

Austrian General Hotel Terms and Conditions

Cancellation terms for your winter holidays 2020 /2021 - HERE

Holiday in Dienten
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