Our cancellation conditions
for the winter season 2020/2021
We handle the cancellation conditions for the winter season 2020/2021 in a very uncomplicated way!
We want to offer our guests relaxation and well-being, above all security, so direct bookers can cancel free of charge up to 14 days before arrival.
Please note that a cancellation can only be made in writing.
Deposits will be credited to the holiday account in case of cancellation in the form of a voucher equal to the amount of deposit paid.
In these special times we strongly recommend our guests to make a travel cancellation insurance - this way you and we are protected - that is fairness for all parties. The Europäische Reiseversicherung includes an additional coverage for Covid-19 cases in their cancellation insurance: see the special information sheet.